Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, please send us an email within 7 days from receiving it. Our friendly Customer Support team will try their best to make it right for you.
Please contact Customer Support at [email protected] with your refund claim and a Return Merchandise Authorization (RMA) Number will be given to you. Please write this on the shipping label. To complete your return, we require a receipt or proof of purchase. Please note, there is no reimbursement for return shipping.
Please inspect all items carefully before purchasing them. We do not accept exchanges or refunds for purchases that were mistakenly ordered with the wrong options such as color and size.
It is not possible for us to return items back to our Suppliers who are located all over the world as the management and shipping costs are prohibitive. To entertain any kind of returns we would have to incur at least 30% additional cost, which means we would have to pass the cost back to you, the customer. Instead we ask you to make sure you are buying the correct product with the correct options. We thank you in advance for understanding.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.